Who Am I?

Serap ÖzçalıcıWho Am I?

Self-awareness is a never-ending process, which is between the infinite and us. Socrates has a saying “Know thyself, so you will know the universe.” This quotation defines the self-awareness process very well.

Of course, leaving philosophy behind, we define ourselves by our various identities. I would like to introduce who I am, by using this method now: I am a food engineer with an MBA, manager, humanist, idealist, quality focused, environmentalist, Health and Safety Executive (HSE) expert (C Class), food expert (for court), married -with no child- woman. I am very curious, sophisticated, focused on continuous improvement and like to have different experiences. I love being in nature, bird watching, meeting with different cultures, people and discovering sites. Philosophy, mythologies and self-improvement are among my other interests.

Curriculum Vitae

I was born in Gaziantep, Turkey in 1979 and have been living in Istanbul since I was 5. Soon after I graduate from the Food Engineering department of the Aegean University, I started working as a food auditor at Sardunya Catering. When I was transferred to ISS in 2008, I was working at Sardunya as the Quality Manager. It was a precious experience for me: As I was working at a fast growing company that was using techniques in accordance with Turkish culture, and being transferred to an International Company that is managed by processes, solid data and targets.

On my way, I got a post graduate (masters) degree in Business Administration with an Honor Degree, from the University of Yeditepe (2006 – 2008).

At ISS Catering Turkey, I was assigned as the Hygiene & Quality Director. I was also responsible for the training of the staff, and then I have also became the manager of the Human Resources department. Now I am working as the Assistant General Manager Responsible for Hygiene, Quality and Human Resources.

I was honored to be chosen as one of the participants of ISS Global Talent Management Program between 2009 – 2011.

Together with my Hygiene and Quality Team, we improve the current systems that are used in the company, audit the projects in accordance with the management systems, audit the suppliers in terms of food quality and safety, organize the customer satisfaction surveys and necessary feedback processes, provide the necessary trainings to the employees to reach their goals in hygiene and quality.

Together with my Human Resources Team, we manage and reorganize these processes: recruitment and orientation, performance management, talent management, training and development programs, motivation activities.

These were my responsibilities and achievements in Sardunya and ISS;

  • 2003: Revision of ISO 9001 according to 2000 version due to process management, and certification of it integrated with the HACCP System.
  • 2006: Certification of ISO 22000 Food Safety Management System (The first in Turkey, for the Catering sector).
  • 2006: Certification of ISO 14001 Environmental Management and OHSAS 18001 Occupational Health and Safety Management Systems.
  • 2009: Implementation and Management of in-house Microbiological Laboratory (The first in Turkey, for the Catering sector).
  • 2010: Certification of ISO 10002 Customer Satisfaction Management System (The first in Turkey, for the Catering sector).
  • 2011: Revision of ISS Catering Leadership Development Programs by adaptation of E-learning systems (using video conferencing as a training tool as well as ready to use content e-learning sessions).
  • 2012: Adapting and implementing Global Talent Management Systems to ISS Catering Turkey.
  • 2012 – 2014: Reorganization of ISS Catering Human Resources Management Systems.


In addition to my responsibilities, I was also assigned to implement these projects;

  • Management and editing of the quarterly printed company magazine, since 2006.
  • Management of the company web site design in 2009.
  • Management of branding materials design in 2010 (working with the marketing agency for kiosk and poster designs).
  • Creation and management of the new strategic business unit, working in the disinfection and cleaning of third party water containers.
  • Creation and management of another strategic business unit, working for the hygiene auditing of third party restaurants, cafeterias and hotels.


My Thesis

Talent Managegment

Boğaziçi Üniversitesi İnsan Kaynakları Yönetimi Uzmanlık Programı sırasında hazırladığım “Redesign of ISS Global Talent Management Program For Regional & Country Applications” konulu tezin özetine ulaşabilirsiniz.

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Performance Management

Yeditepe Üniversitesi İşletme Yüksel Lisans (MBA) Programında 2009 yılında yazdığım “Performance Management Systems” konulu tezin özetine ulaşabilirsiniz.

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